You would think quitting would send Bulldog Broadband a message that I was no longer interested in their services?

How about cancelling the credit card that used to deal with the payments?

Sending hundreds of emails, pleading with them to leave me be?

Or how about cancelling the line and returning it to BT, essentially re-bundling my unbundled line?

Of course not, these guys are like the proverbial bad date that just can’t take a hint. They are offering me free credit on a line they don’t even have!

Dear Mr McCaleb,
One month voice line rental credit on your next Bulldog bill.

Your next Bulldog bill will contain a credit which is equivalent to one
month voice line rental.

We are giving you this credit in recognition of the inconvenience that you may have experienced over the summer. During the months of July and August in particular, a number of our customers had problems contacting customer service. This credit is our way of saying sorry to you.

We want to reassure you that we are continuously striving to improve our service - and we would like to thank you for being a Bulldog customer.

Yours sincerely,

The Bulldog Billing Team
Bulldog Communications Ltd