if the meek shall inherit the earth, than surely the idiots will rule the world

My Documentum Podcast

Yikes, I don’t know whether to be impressed or frightened that an interview I gave last year about EMC’s Documentum software has made it onto the web as a podcast:

Geoffrey McCaleb’s Documentum Podcast

The audio was taped back in 2005 when I visited EMC Documentum’s Momentum conference in Las Vegas. It was hard enough to keep on the straight and narrow, especially when they kept asking us to say “EMC Software” instead of Documentum. As you can hear, I failed miserably at the impromptu branding excercise. They question what I think about Documentum (see, I did it again) as a technology and my feelings on supportability etc.

Oh well, I suppose it could have been worse. I wonder if it will ever end up on itunes? :)

By the way, the podcast is also available here at EMC’s site, but you must register first.

Share the love: add to del.icio.us can you digg it? add to my yahoo add to newsvine add to ma.gnolia add to furl add to spurl

tags: , , , ,

Apple (finally) releases AppleTV (iTV)

AppleTV

Product Details from the site:

Mac + PC
Wi-Fi 802.11 wireless*
40GB hard drive for up to 50 hours video
Apple Remote
Ships: February
Free Shipping
$299.00

Any time is prime time
Now there’s always something good on TV. With Apple TV, you can enjoy movies, TV shows, music, and podcasts in your iTunes library, plus photos and movie trailers, on your widescreen TV — wirelessly, from your Mac or PC.

Download
Ready to be entertained? Any time day or night, simply download what you want to watch or listen to from among millions of choices on the iTunes Store. Then let Apple TV do the rest.

Sync
Apple TV automatically grabs the digital media on your computer and makes it available for you to enjoy on your TV. Best of all, whenever you add something new in iTunes, Apple TV updates automatically.

Watch
Thanks to the intuitive interface, finding what you want to watch is as easy as navigating a few simple menu items using the included Apple Remote. Just a few clicks and you’ll be enjoying all your favorites from the comfort of your couch.

It remains to be seen if this is any better than Sling Media’s Slingcatcher, which will be available for just $200 to Apple’s $299.

Share the love: add to del.icio.us can you digg it? add to my yahoo add to newsvine add to ma.gnolia add to furl add to spurl

tags: , ,

Top 10 annoyances of OSX Tiger (10.4)

With scores of Apple faithful ready to descend on the Moscone Center this week, there’s no doubt that a bevy of new products and hardware will all vie for their attention. Front and center of course will be Leopard (10.5), the latest and greatest OS for the Mac.

Leopard’s predecessor OSX Tiger 10.4, is one of the most advanced operating systems around, period. Its sleek, well thought out, and rock solid stable. But everything cooked up by Cupertino is not as clean as you would think.

My top 10 may not be your top 10. But this is my article, and I’m allowed to be a bit self centered. My only hope is that Leopard puts to rest at least some of the following:

1. Application uninstall garbage - Uninstalling applications in OSX is as easy as dragging the .app file to the trash. But not unlike Windows, the process is not always clean, and orphan files are quite often left around.

This seems to be a no-brainer to me. Deleted applications should delete every trace of its existance. Sure, some of the left-over files might be considered user data not specific to the application itself. Some of it might also be internal data for the application itself. Either way, there should be a way to remove these files via a configuration setting, or at least drop them into a quarantine so you can make the call for yourself.

2. Auto unmounting of external devices - Ok Apple, if my Linux distro can handle this tidy little chore, then surely the most “powerful” OS on the planet can do it too. Even XP has had this capability for quite some time now.

if I’m not explaining myself well, in OSX, if you want to remove an external device like a camera or a USB stick, you have to drag it over to the trash to remove (unmount) it. So 1999.

3. Mounting external servers in Finder - Ok, I have to come clean first; I do not like Finder. Finder is not as efficient as Explorer or KDM in my humble opinion in a lot of ways. But most glaring, Finder does not give you the ability to mount external servers as a local folder. Yes, you can mount/connect to a server using read-only FTP, or Webdav, but both are insecure (so no SFTP), and neither give you the option of doing this every time you login.

While this may seem innocuous, this is actually my biggest beef about Finder. Using KDE in Linux, I am able to easily mount my development and storage server from my desktop, and am even able to chose to auto-mount them every time I log in. While XP cannot do this by default, there are apps that will let you do this (Webdrive) as well.

I suppose my biggest beef here is that this may not be a “defect”, it may be by design. Users have been complaining about this for years and years. So why hasn’t this been fixed? Well, if you tell Apple you need the ability to mount an external server to backup or move files around, they will happily try to sell you a subscription to .mac. Coincidence?

4. Video in iPhoto - There really isn’t an iLife application called ivideo, but there should be. iPhoto is hands down a great way to organize pictures, and yes it can manage videos too. However, its not really clean. When you hook up your camera and auto-import everything on the device, it will dump the photos and the videos into the same view. I don’t know about you, but I love the idea of a single interface for my videos and photos, but I hate the idea of them being dumped together.

I could also rant on about the fact that iphoto has loads of links to .mac and iweb. But thankfully I was able to find a nice plugin to export my pictures to Flickr.

5. Single Mouse Button - Sometimes you get a feeling that form wins over function in Cupertino every time. There’s no other reason to explain the lack of a right mouse button on Mac laptops. OSX has functions and features that require a right mouse button/click, but the only way to do that natively in the Macbook line is to press the control button while pressing down the mouse button. Guys, seriously, the single mouse button has to go.

6. Airport Express + itunes - Ok, so this is not really a problem with the core OS. AE, once you get it working with your existing network, is a great little piece of kit. The only major downside is it only plays audio, and only from inside itunes. How great would it be if you could play anything inside itunes, like movies? That way, you could hook up your system to the TV and listen in Stereo glory!

7. Videoconferencing in full screen - Ok, so this isn’t really a problem with OSX either. If you want to do a videochat with another OSX user, your money. ichatAV has the best quality and overall experience than any other app that I’ve ever tried. It simply is incredible. The trouble in paradise comes when you try and chat with a Windows machine. First off, the only IM protocol supported natively on OSX (i.e. not via jabber) is AOL. Which is great, because AOL users on Windows can then chat with AOL users on the Mac. Great? Well no. AOL’s latest version, codenamed Triton (6.0+), supports full screen video. However, it is not compatible with ichat. Version 5.9 is ichat compatible, but only supports a miserly 120×120 screen on their end.

MSN (Windows Live) messenger currently does not support video chat in full screen with their OSX client. There are a few alternate MSN clients for OSX (amsn and Mercury) that support some video capabilities, but not full screen.

So how do you have a full screen web conference between a OSX user, and a Windows user? Hello Skype (the audio quality however is not as good as ichat).

8. Safari Customization - Safari is just so close to being my default browser, but there are just way too many minor annoyances to get me to uninstall Flock. For one, they have a feature that allows you to auto-open “safe” files after downloading. This is fairly standard across platforms/browsers now. The only problem is that Apple has decided what a safe file is for you, and its not really easy to change! So if you want to make bittorrent files be considered “safe”, you have to crawl Finder and start creating config files. Same applies if you want to change the default search engine (because of where I’m located, I prefer google.co.uk).

Changing a config file is not that tricky. However, its important to note that you always are advised to back up said config files as an errant carriage return or whatnot will crash Safari. How nice.

9. Dashboard - Ok, so I’m probably not going with the consensus here but I simply do not get/like/embrace dashboard. It’s utterly useless. If you have widgets for the weather, currency exchange, world time, and the calendar, but just want to know the time in New York, you still have to load all of your widgets. But even worse, there’s no way to take the experience/widgets back to the normal desktop view and keep them there as you need it. Click away, then the dashboard disappears with all your widgets in tow.

What if your doing an expense report that requires you to check values against a variety of currencies? It means having to hop back and forth between dashboard and your desktop. What if you’ve loaded a must-have widget that causes a bit of a performance hit? Not much you can do unless you un-initialize other widgets. Regardless if you use Dashboard frequently, the widgets are active in memory from boot up.

Sure, there are tricks you can use to keep a particular widget active at all times, but the widgets still are shown above all other applications and views with no way of minimizing, or at least allowing other applications to have the focus.

In my view, I would much prefer to select my widgets manually, then have them float as standalone applications that can be minimized or whisked away by Exposé. And when I’m done, poof they should go away. There’s far too much tinkering involved here.

10. Random Gripes -

Mighty Mouse - Once again, form drives function. Maybe I got a bad one, but this mouse simply does not right click 100% of the time (not even 50% of the time). Can someone please tell Steve that everything Mac does not have to be elegant, but it has to work. Give me an ugly Microsoft mouse that just does the job any day.

User Permissions - Why oh why can you not define permissions based on a user? If you wanted to share your photo folder with another user on your machine/network, the only way to do so is from the group level. This is just silly.

Enough with the dotmac/iweb already! - Do I need to say more? I’ve already shelled out a fantastic amount of money to buy your HW, can you spare me the constant hooks into .mac please? I wish there was a way of defining a service/server to do things .mac did, because I love the idea of my mac syncing various things up with a backup server…just not one that costs $150+ a year!

Share the love: add to del.icio.us can you digg it? add to my yahoo add to newsvine add to ma.gnolia add to furl add to spurl

tags: ,

Think customer service is dead? John Lewis begs to differ

Remember the good ‘ol days of customer service? Friendly staff. Plush showrooms. People who actually knew a thing or two about what they sold?

It seems with each passing year staff get ruder, less knowledgeable, and more remote.

Quick poll, have you ever:

1. Asked a question in Dixons/Currys/Comet/PC World/Homebase and received a knowledgable reply?
2. Phoned up a retailer/business regardless of industry, and gotten someone who could help without you demanding to speak to a supervisor?
3. Bothered to learn Esperanza?

No on all counts? Same here. So, think the days of good customer service are long gone? Think again.

Enter, John Lewis. John Lewis for the un-initiated is an employee owned retailer in the UK. Unusually, and crucially, these employees actually seem to enjoy working there. I’m sure there are loads of scientific barometers you could use to determine what is good customer service, but I’m going to focus on the most important, returns. Buying something is easy, what’s hard is dealing with the store once there is a problem.

So, here are actual situations where I’ve had to return something to John Lewis and how they responded:

1. Showed up with a broken le creuset ceramic cooking tray. No receipt, no original packaging.
Result: Swift exchange for a new one.

2. Phoned in a problem with a 1 year+ crystal chandelier (out of warranty).
Result: Swift exchange for a new one.

3. Phoned in a problem with a cushion on a hand-made sofa we bought. The manufacturer disagreed with us that the cushion was faulty.
Result: John Lewis sided with us and forced the company to make a new cushion.

4. Phoned in a problem on a different chandelier that had one of its glass bezel’s chipped in transit. A bit finicky as we had already installed it (we noticed the problem after the fact).
Result: Shipping us a new bezel.

5. Bought a roasted chicken from John Lewis’s grocery store, Waitrose. The chicken had been undercooked, pretty badly actually.
Result: A manager drove to my house to collect the chicken, armed with a refund and an appology. A few weeks later got vouchers worth £40 and another appology.

It’s important to note that John Lewis is not the cheapest retailer in the UK. But the old adage “you get what you pay for” applies. Simply put, my wife and I shop as often as we can at John Lewis. We know they don’t sell junk, and we most certainly know that if we have a problem it will be put right.

You can’t ask for more than that, especially in light of today’s anti-customer climate exhibited by most retailers.

Share the love: add to del.icio.us can you digg it? add to my yahoo add to newsvine add to ma.gnolia add to furl add to spurl

tags: , , , ,

Ebay cross verification bug (aka error 3005)

For an e-tailer, there isn’t a worse time of year to have major issues with your site than the run-up to Christmas, but that is precisely what Ebay seems to be struggling with at the moment.

Ebay calls it a cross verification bug, essentially it is the link between a users Ebay and their Paypal account. While it may sound inocous, its actually quite devestating. Paypal checkout and even creating creating new auctions are both affected. So, if you want to pay for an auction, have one of your own auctions paid for, and even creating new auctions are all not possible. So, uhm, thats pretty much 99% of what you would want to do on Ebay huh?

Part of the problem from a sellers perspecitive is that your buyer gets a right dodgy error message when trying to pay:

This seller cannot currently receive payments

If you Google this error, all the results say that the seller probably has a frozen account.

The bug/error also keeps you from creating new auctions. Every time you try to create one, you get a page asking you to verify your Paypal account (regardless if you have already done so…many times).

Verify your account with paypal

Thankfully both Ebay and Paypal are aware of the issue:

From Paypal:

We are aware of the intermittent error 3005 in the eBay checkout flow.
We are currently working to get this resolved. Please send the payment
using the PayPal checkout flow.

From Ebay:

Ebay Technical Support
Have you tried this little work around yet?
1. Log In to your PayPal account.
2. Go to your profile and add and confirm your bank account.
3. Once you have completed the process, please update your PayPal account by selecting “My Account”, then “Profile”, then “Selling Preferences” and choose “Auctions”.
4. Click on “Add” and enter your eBay User ID.

djhomeless
??

Ebay Technical Support
This is a fix

Ebay Technical Support
For your issue

djhomeless
My Paypal account has had my ebay details for a while

djhomeless
Do I have to resubmit them>?

Ebay Technical Support
Yea

Ebay Technical Support
and if that doesn’t work

Ebay Technical Support
Call this number
1-402-935-2050.

Ebay Technical Support
At this time you might want to call them and say you’re having an eBay cross verification problem

djhomeless
Any reason why my account has been flagged?

Ebay Technical Support
Its not been flagged its a site wide bug

The Name of the Ebay Rep removed/renamed.

Please note, the number listed above is NOT for Ebay, its for Paypal US. The Ebay phone number seems to be as closely guarded a secret as the recipe for Coke. ;)

**update**

After further communication from Ebay, the issue with being unable to create new auctions was actually a seperate bug, related to Ebay’s new safe harbour enhancements.

Share the love: add to del.icio.us can you digg it? add to my yahoo add to newsvine add to ma.gnolia add to furl add to spurl

tags: